Shipping Policy

Last Updated: July 8, 2026

At NayaFlora, we strive to process and deliver your order as efficiently as possible. Please review the information below to understand how we handle order processing, shipping, delivery, and tracking.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

To help us process orders efficiently:

• Orders placed before 4:00 PM Eastern Time (ET), Monday through Friday, are typically processed on the same business day.

• Orders placed after 4:00 PM ET will begin processing on the next business day.

• Orders placed on Saturdays, Sundays, or U.S. public holidays will be processed on the following business day.

Please note that processing time is separate from shipping time.

Shipping Destinations

We currently ship within the continental United States only.

Areas We Ship To

• Continental United States (48 contiguous states)

Areas We Do Not Ship To

At this time, we are unable to deliver orders to:

• Alaska

• Hawaii

• Puerto Rico

• U.S. Virgin Islands

• Guam

• American Samoa

• Northern Mariana Islands

• Minor Outlying Islands

• APO/FPO/DPO military addresses

• Any other U.S. territories or offshore islands

We do not offer international shipping at this time.

Shipping Methods & Delivery Time

All orders are shipped from our U.S. warehouse.

Estimated delivery time for orders shipped within the continental United States is:

• Processing Time: 1–3 business days

• Transit Time: 5–10 business days

• Estimated Total Delivery Time: 6–13 business days

Delivery estimates are based on normal operating conditions. Actual delivery times may be affected by factors outside our control, including:

• National holidays

• Severe weather

• Flight or transportation delays

• Carrier operational delays

• Unexpected logistics disruptions

While we work closely with our shipping partners to minimize delays, delivery dates cannot be guaranteed.

Shipping Rates

Shipping charges are calculated based on the order subtotal before taxes and discounts.

Free shipping is available only within the continental United States. It does not apply to Alaska, Hawaii, Puerto Rico, military addresses, or U.S. territories, where shipping service is currently unavailable.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your shipment at:

https://www.17track.net/en

Please allow up to 24–48 hours after shipment for tracking information to become available.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

NayaFlora is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or undeliverable addresses provided during checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update your order before it is shipped; however, changes cannot be guaranteed once the package has entered the fulfillment process.

Shipping Delays

Although we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

If your order experiences an unusual delay, our customer support team will be happy to assist you in checking the shipment status and providing updates whenever possible.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us.

Brand: NayaFlora

US Warehouse
167 Madison Avenue, Suite 205
New York, NY 10016
United States

China Factory
Workshop No. 8, Northwest Corner of the Intersection of Xi'an Road and Hongda Road
Panhe Street, Sheqi County
Nanyang, Henan 473300
China

Email
service@nayaflora.com

Phone
+1 (631) 253-1871

Business Hours
Monday–Friday, 9:00 AM–5:00 PM ET