Last Updated: July 8, 2026
At NayaFlora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data when you visit or make a purchase through our website.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect only the information necessary to provide our products and services. Depending on how you interact with our website, we may collect:
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Your name
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Shipping and billing address
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Email address
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Phone number
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Payment information required to complete your purchase
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Order history
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Device information, browser type, IP address, and operating system
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Website usage information collected through cookies and similar technologies
We do not collect personal information for purposes unrelated to providing our products and customer services.
How We Use Your Information
Your information may be used to:
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Process and fulfill your orders
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Arrange shipping and delivery
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Provide customer support
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Respond to your inquiries
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Send order confirmations and shipping updates
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Improve our website, products, and services
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Prevent fraud and unauthorized transactions
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Comply with applicable legal obligations
We only use your personal information for legitimate business purposes related to operating our website and serving our customers.
Payment Security
Protecting your payment information is one of our highest priorities.
Our website is protected by SSL (Secure Socket Layer) encryption, which secures the transmission of sensitive information between your browser and our servers.
When you submit payment information, including credit card details, the information is transmitted through encrypted, SSL-protected pages designed to safeguard your personal and financial data during the checkout process.
How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
Our security measures include, but are not limited to:
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SSL encrypted connections
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Secure payment processing
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Restricted access to personal information
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Routine security monitoring
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Industry-standard technical safeguards where appropriate
While no online system can guarantee absolute security, we continually work to maintain appropriate protections for the information entrusted to us.
Sharing of Personal Information
We value your trust and respect your privacy.
We do not sell, rent, or trade your personal information, including your contact details, to third parties for marketing or commercial purposes.
We may share limited information only when necessary to:
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Process payments through secure payment providers
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Deliver your order through shipping carriers
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Provide customer support services
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Comply with legal obligations or valid governmental requests
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Protect our legal rights or investigate fraudulent activity
These service providers receive only the information necessary to perform their services.
Marketing Communications
If you choose to subscribe to our emails, we may occasionally send product updates or service-related communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
We will not use your personal information or photographs in advertisements, testimonials, promotional materials, or other marketing content without your prior consent.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may help us:
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Remember your preferences
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Maintain your shopping cart
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Understand website performance
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Improve website functionality
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Analyze website traffic
Most web browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
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Request access to your personal information
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Correct inaccurate information
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Request deletion of eligible personal information
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Object to certain data processing activities
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Request a copy of your personal data where applicable
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain personal information only for as long as necessary to:
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Complete transactions
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Provide customer service
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Meet accounting and legal obligations
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Resolve disputes
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Enforce our agreements
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
Children's Privacy
Our services are intended only for adults or individuals who have obtained permission from a parent or legal guardian.
We do not knowingly collect personal information from children under 16 years of age.
If we discover that personal information from a child under 16 has been collected without verified parental or guardian consent, we will promptly take appropriate technical and administrative measures to delete the information and prevent further collection.
By using this website, you represent that you have reached the legal age of majority in your jurisdiction, or that you are using this website and its services with the permission and supervision of your parent or legal guardian.
Third-Party Services
Our website may contain links to third-party websites or services for your convenience.
These third-party websites operate independently and have their own privacy practices. We encourage you to review their privacy policies before providing personal information.
NayaFlora is not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Brand: NayaFlora
US Warehouse
167 Madison Avenue, Suite 205
New York, NY 10016
United States
China Factory
Workshop No. 8, Northwest Corner of the Intersection of Xi'an Road and Hongda Road
Panhe Street, Sheqi County
Nanyang, Henan 473300
China
Email
service@nayaflora.com
Phone
+1 (631) 253-1871
Business Hours
Monday–Friday, 9:00 AM–5:00 PM ET