Last Updated: July 8, 2026
At NayaFlora, we aim to make checkout straightforward and convenient. This Payment Policy explains the payment methods available on our website, how payments are handled, and what customers should know when completing an order.
Accepted Payment Methods
NayaFlora currently accepts major credit and debit cards through the payment options available at checkout.
The card networks currently displayed on our website include:
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Visa
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Mastercard
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Maestro
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American Express
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JCB
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Diners Club
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Discover
The payment methods available to you may depend on your location, card issuer, and the payment options presented during checkout.
Please select an available payment method and complete the payment authorization process before submitting your order.
Payment Processing
When you place an order, your payment information is submitted through our payment processing system for authorization.
NayaFlora does not manually collect or store your complete credit or debit card number for ordinary order processing. Payment information is handled through the applicable payment processing infrastructure used at checkout.
An order can enter the fulfillment process after the payment has been successfully authorized and the order information has been received.
If a payment is declined, interrupted, or cannot be authorized, your order may not be completed until the payment issue is resolved.
Payment Currency
All product prices displayed on the NayaFlora website are shown in U.S. Dollars (USD) unless otherwise stated.
If your card is issued in another currency, your card issuer or financial institution may convert the transaction into your local currency. Any applicable exchange rate or foreign transaction fee is determined by your card issuer or financial institution and is not controlled by NayaFlora.
Payment Security
We take reasonable measures to help protect payment-related information during the checkout process.
Our website uses SSL (Secure Sockets Layer) technology to help encrypt information transmitted between your browser and our website.
Payment information submitted during checkout is processed through the payment infrastructure connected to our website. Customers should also take reasonable precautions when using a public or shared device and should keep their card and account information secure.
No method of transmitting information over the internet can be guaranteed to be completely secure, but we use appropriate measures to help protect information submitted through our website.
Payment Authorization
Your card issuer may require authorization before a transaction can be completed.
A payment may be declined for reasons such as:
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Incorrect card information
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Insufficient available funds or credit
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An expired card
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Card issuer restrictions
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Security or authorization checks
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Temporary technical or network issues
If a payment is declined, please verify your card information or contact your card issuer for assistance.
Order Confirmation
After a successful payment and order submission, you will receive an order confirmation containing the relevant order details.
If you do not receive an order confirmation after completing your purchase, please first check your email's spam or junk folder. If the confirmation is still unavailable, contact NayaFlora customer service so we can help check your order status.
Payment Errors and Duplicate Charges
Occasionally, a payment attempt may be interrupted because of browser, network, card authorization, or other technical issues.
If you are unsure whether a payment was completed, please check your order confirmation before submitting another order. This can help reduce the possibility of creating duplicate orders.
If you believe you have been charged more than once for the same order, please contact us with your order information so we can review the transaction.
Payment Verification
For certain transactions, additional payment or order verification may be required to help protect against unauthorized transactions.
If additional information is needed to verify an order, we may contact the customer using the contact information provided during checkout.
An order may be placed on hold while payment or order information is being reviewed. If payment cannot be successfully verified, the order may not be processed.
Refunds
When a refund is approved under our Return & Refund Policy, the refund will generally be issued through the payment method used for the original purchase.
NayaFlora processes approved refunds within 3–5 business days. After the refund has been processed, the time required for the funds to appear on the customer's card account may vary depending on the card issuer or financial institution.
For information about return eligibility, return conditions, and refund requirements, please refer to our Return & Refund Policy.
Payment Information and Customer Responsibility
Please make sure that the payment information and billing details provided during checkout are accurate.
Customers are responsible for using a valid payment method that they are authorized to use. If your card information changes or your card is no longer valid, please use an available payment method with current information when placing an order.
Policy Updates
NayaFlora may update this Payment Policy when payment methods, checkout procedures, business practices, or applicable requirements change.
Any changes will be published on this page, together with an updated "Last Updated" date.
Contact Us
If you have questions about payment processing, billing, a payment error, or an order transaction, please contact us.
Brand: NayaFlora
US Return & Shipping Address
167 Madison Avenue, Suite 205
New York, NY 10016
United States
Official Business Address
Workshop No. 8, Northwest Corner of the Intersection of Xi'an Road and Hongda Road
Panhe Street, Sheqi County
Nanyang, Henan 473300
China
Email
service@nayaflora.com
Phone
+1 (631) 253-1871
Business Hours
Monday–Friday, 9:00 AM–5:00 PM ET